TIPS60 – Delivering To Clients When You Say You Will
TRANSCRIPT:Here a few thoughts on delivering when you say you will to your clients if not sooner. I'm John Harrington. Here's the thing about delivering images, nobody likes it when you're late. You don't like it when a clients late, clients don't like it when you're late, but ultimately when you're delivering your images after the shoots been done you want to absolutely make certain you're delivering your images on time. If you can deliver them a little sooner, that's great. We do charge a rush charge with our clients if our turnaround time is two business days but the clients want it same day or or next day there is an additional charge, because they're asking for us to bump them up in front of everybody else to do the post production work necessary to get the images done. But it's important to make certain that you deliver those images when you say you will. If you can deliver them sooner, a little bit sooner that's great. If you're offering the client that courtesy to accelerate the turnaround with no additional charges thats your prerogative. But you want to make sure you have a schedule of when you say deliver the images so the client knows when to expect them.
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